Your gift comes beautifully presented with:

• Your gemstone in a handcrafted, sustainably-sourced hardwood jewellery box
• A set of metal ring sizers
• A credit for a custom design experience
• A handwritten card
• A branded gift box
• A guaranteed position on our design calendar
• Complimentary standard worldwide shipping

Inclusions may change from time to time. Check the listing of the gemstone you purchase for the most up-to-date inclusions.

Custom pieces in gold and platinum start at approximately $3,500 including gemstones (this will vary depending on the gemstone you choose). If you’d like an estimate on a potential design, get in touch before purchasing. Estimates are a rough guide and may change depending on several factors, including but not limited to:

• The final design of the piece of jewellery
• The materials used, including any additional gemstones
• Metal, material and labour prices at the time of ordering

Use the dropdown menu in each gemstone listing to choose a design credit that suits your gift budget. The credit you choose may not cover the full price of the piece your gift recipient designs, but it’ll give them a great head start.

Your gemstone will be sent out within 2 business days of receiving your order. From there, standard shipping timeframes will apply. You'll receive an update and a tracking number once it's on its way.

From the date of posting, please take note of the estimated shipping timeframes below.

Regular Post (Australia): 3 - 6 business days
Express Post (Australia): 1 - 3 business days

Regular Post (International): 5 - 10 business days
Express Post (International): 3 - 6 business days

If you have a particular timeframe in mind, get in touch to arrange a custom or scheduled shipping option.

You have the option to purchase a gem in two ways.

Reserve it for a custom order: We'll hold your gem till you're ready to start creating. This option is recommended if you want to create a custom piece for yourself, rather than gift it to someone else.

Gift it with a one-of-a-kind custom design experience: This option is recommended if you want to gift a gem to someone else. We'll send it, with your chosen design credit, to your recipient. When they are ready to have their custom piece created, they can make an appointment for an online or in-person design experience.

Once you’ve purchased your gem, you can sit back, relax and leave the rest to us. We’ll pack up and send your gift, along with instructions on how your gift recipient can claim their custom design experience. All that’s left is for you to wait for an excited call crowning you the best gifter ever!

Gemstones are one-of-a-kind and first come, first served. If your gemstone is no longer available, we’ll do our best to source something just as beautiful for you. Because our gems are chosen for their incredibly individual characteristics, the replacement may not be the same as the original gem you fell in love with. Purchase your gem as soon as possible so you don't miss out.

When you purchase a gemstone, you’ll choose your design credit from the dropdown menu. Design credits start at $500 and can be upgraded to suit your gift budget.

Credits are valid for 3 years from the date of purchase, for use towards a piece of jewellery made with the gemstone purchased.

If you choose a credit above the minimum value of $500, any remaining amount, after the credit has been applied to a piece of jewellery made with the purchased gemstone, will be re-issued as a voucher to your gift recipient.

The re-issued voucher is valid for any custom or ready-to-order piece. A re-issued voucher has the same expiry date as the original design credit, which is 3 years from the date of purchase of the gemstone.

Happy customers are why we’re in business. If you purchase a gemstone and it doesn’t look like what you expected or just doesn’t feel right, contact us within 14 days of receiving it to organise a refund.

Gemstones and design credits are covered by the Happiness Guarantee, subject to the following conditions:

• The case containing the gem must not be opened
• The gemstone, jewellery box, gem case, gift box, gift packaging and any other inclusions in the product listing must be safely returned in the same condition they were sent in

Refunds are issued to the original payment method. To cover payment processing fees and the original shipping cost of the gift to your recipient, a 3% restocking fee of the gemstone and credit amount will apply to returned orders paid via credit card or PayPal. An 8% restocking fee will apply to returned orders paid via Afterpay.

The Fairina Cheng treasure chest features one-of-a-kind gems chosen for their distinctive features. Multi-coloured sapphires are a personal favourite, along with brightly coloured tourmalines, zircons, spinels and other wild and wonderful stones. Gems are sourced from trusted gem merchants in Sydney, Australia and around the world.

Yes! We have a treasure trove of gem merchants in Australia and around the world, including specialists in ethically sourced, traceable, custom-cut, rare, unconventional and hard-to-find stones. If you're looking for a something special, get in touch and we’ll put out the word for you.