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Fairina Cheng
Can I modify an existing design from your shop?
Most of the time, the answer is yes! Because our jewellery is made to order, we can offer some flexibility…
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Fairina Cheng
Do you make wedding and engagement jewellery?
We most certainly do! If you’re looking for something special, get in touch and we’ll walk you through the possibilities. Find out…
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Fairina Cheng
Can I return or exchange a custom order?
Many of our custom orders are created through extensive consultation and take a lot more time and effort than standard…
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Fairina Cheng
I’m buying this for someone as a gift. Can they exchange it if it’s not right for them?
All items purchased from the shop except for pierced earrings, gift certificates and custom orders can be exchanged for a…
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Fairina Cheng
What is your return policy?
Making sure that you’re happy with your purchase is a top priority. If you’re unhappy with your order for whatever…
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Fairina Cheng
What happens if my order is delayed at customs?
From time to time, international packages may be held up at customs which can affect delivery timeframes. If this happens,…
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Fairina Cheng
Do you offer gift wrapping?
We most certainly do! We’d be happy to include free gift wrapping and a handwritten card with your delivery. All…