How it works
We’ll send your favourite person a one-of-a-kind gemstone and a design credit for a bespoke piece. It’s the perfect way to gift custom jewellery with a fast turnaround time and no pressure on you to design something they love.
1. Choose your gemstone
2. Select your design credit
3. Write your gift message
Then sit back and enjoy being crowned the best gifter ever!
Just some examples of the one-of-a-kind gems you may find in the Fairina Cheng treasure chest. Each gem comes with an upgradeable design credit starting from $500.
Sugar Plum Fairy
Cocktails at Sunset
Frequently asked questions
The Fairina Cheng treasure chest features one-of-a-kind gems chosen for their distinctive features.
Multi-toned parti sapphires are a personal favourite, along with brightly coloured tourmalines, zircons, quartzes and spinels, among other wild, wonderful and quirky stones.
Gems are sourced from trusted gem merchants in Sydney, Australia and around the world.
Your purchase includes:
- Your chosen gemstone in a handcrafted, sustainably-sourced wooden jewellery box
- A handwritten card
- A design credit starting from $500, upgradeable to suit your budget
- A guaranteed position on our design calendar
- A surprise sweet treat
- A gift box
- Complimentary standard worldwide shipping
Inclusions may change from time to time. Check the listing of the gemstone you purchase for the most up-to-date inclusions.
Once you’ve purchased your gem, you can sit back, relax and leave the rest to us!
We’ll pack up and send your gift, along with instructions on how they can claim their custom design experience with Fairina.
All that’s left for you to do is wait for an excited call crowning you the best gifter ever!
Gemstones will be sent out within 1 – 3 days of receiving your order. From there, standard shipping timeframes will apply, depending on whether you have chosen complimentary standard shipping, upgraded express shipping and whether your recipient is in Australia or overseas.
If you have a particular timeframe in mind, leave a comment in the Notes section at checkout or get in touch to arrange a custom or scheduled shipping option.
Gemstones are one-of-a-kind and first come, first served. If your gemstone is no longer available, we’ll do our best to source something just as beautiful for you. But because our gems are chosen for their incredibly individual characteristics, the replacement is unlikely to be the same as the original gem you fell in love with.
So you don’t miss out, purchase your gem as soon as possible. If you don’t want it shipped straight away, leave a comment in the Notes section at checkout or get in touch to arrange a scheduled shipping option.
We’ll hold your gem until a mutally agreed time before sending it out (but can’t guarantee an exact delivery date unless a secure courier is used).
Custom pieces in gold and platinum start at approximately $3,500, including gemstones.
If you’d like an estimate on a potential design, get in touch before purchasing. Estimates are a rough guide, and may change depending on several factors, including but not limited to:
- The final design of the piece of jewellery
- The materials used, including any additional gemstones
- Metal, material and labour prices at the time of ordering
Use the dropdown menu in each gemstone listing to match the design credit according to your gift budget. The credit you choose may not cover the full price of the piece your gift recipient designs, but it’ll give them a great head start.
When you’ve selected a gemstone, you’ll get the opportunity to choose your design credit from the dropdown menu on the product listing. Design credits start at $500 and are upgradeable to suit your gift budget.
Credits are valid for 3 years from the date of purchase, for use towards a piece of jewellery made with the gemstone purchased.
If you choose a credit above the minimum value of $500, any remaining amount, after the credit has been applied to a piece of jewellery made with the purchased gemstone, will be re-issued as a credit to your gift recipient.
The re-issued credit is valid for any custom or ready-to-order piece in the shop. A re-issued credit has the same expiry date as the original design credit, which is 3 years from the date of purchase of the gemstone.
Happy customers are why we’re in business. If you purchase a gemstone and it doesn’t look like you expected or just doesn’t feel right, contact us within 7 days of receiving it to organise a refund.
Gemstones and design credits are covered by the Happiness Guarantee, with a few caveats:
- The gem case must not be opened
- The gemstone, jewellery box, gem case, gift box, gift packaging and any other inclusions in the product listing must be safely returned in the same condition they were sent in
Clear instructions will be provided to your gift recipient with their package.
Refunds are issued to the purchaser of the gemstone. To cover payment processing fees and shipping, a 5% restocking fee of the gemstone and credit amount will apply to returned orders paid via Stripe or PayPal. A 10% restocking fee will apply to returned orders paid via Afterpay.