Happiness Guarantee

Happiness guarantee

Happy customers are why we’re in business. If you purchase a piece of jewellery from the shop and it doesn’t fit, doesn’t look like you expected or just doesn’t feel right, contact us within 7 days of receiving it to organise an exchange or refund. Easy!

A vast majority of our customers are overjoyed when they receive their jewels and we don’t get asked for returns or exchanges often. But in case things don’t work out, the Happiness Guarantee is how we’ve got you covered.

The Happiness Guarantee covers pieces available in the shop, excluding gift certificates and any products marked “Custom order“. For the terms of our custom orders, see the Custom Order Agreement.

If you’ve decided you no longer want what you’ve ordered, it may be for one of two reasons:

  • You may have changed your mind and decided it doesn’t suit you: In this case, contact us within 7 days of receiving your order and we’d be happy to exchange it or process a full refund of the purchase price via the original payment method. All you would cover is shipping to return the order to us and, if relevant, shipping of any exchanged items from us to you.
  • You may have received a piece that is not as described or is faulty: In this case, contact us within 7 days of receiving your order and we’ll also happily exchange it or process a full refund of the purchase price via the original payment method. We will send a postage label so you can return the order to us. If you choose to exchange the item, we will cover shipping of your exchanged item to the original shipping address.

To make the experience as smooth as possible, please make sure that:

  • Items are safely repackaged and posted back to us, unused and in their original condition (including branded boxes or pouches).
  • Orders are returned via a trackable and insured postage option for your protection. We can’t provide refunds or exchanges on items that we don’t receive.

Want free returns?

Return shipping is the responsibility of the buyer, however check out PayPal’s Refunded Returns program to see how you can also get return shipping for free. Win-win!

Things to remember

The Happiness Guarantee excludes gift certificates and custom orders. Our custom orders are created through extensive consultation and take a lot more time and work than standard production pieces. As they are made specifically for you, we aren’t able to accept returns or exchanges. However (as many of our customers would tell you) it’s our top priority to make sure that each piece that leaves the studio is crafted to a high standard (and makes you do an excited jig when you receive it)!

Also note that some pieces, such as those with unique stones or features, may not be replaceable or resizable. If this is the case, we’ll walk you through some alternate options.

Have a question? Just ask!

If you experience any issues with your order, remember that we’re here to help! We’ve been in your shoes, and this is how we would like to be treated as a customer. If you have any questions, get in touch!

It's time to see for yourself!

Purchasing your new piece of jewellery should make you feel warm and fuzzy. Receiving your parcel should make your heart do a dance. Opening it should make your eyes light up. And wearing it should fill you with joy. Here’s to shopping happy!