Shipping and packaging

  • What happens if my order is delayed at customs?

    From time to time, international packages may be held up at customs which can affect delivery timeframes. If this happens,…

  • Do you offer gift wrapping?

    We most certainly do! We’d be happy to include free gift wrapping and a handwritten card with your delivery. All…

  • How is your jewellery packaged?

    All orders above $100 are packaged in a branded Fairina Cheng jewellery box, while orders under $100 are packaged in…

  • Is my order trackable?

    All orders above $100 in value are sent via a trackable shipping method through Australia Post or DHL eCommerce. A…

  • Do you ship outside of Australia?

    Yes we do! All international deliveries are sent via Australia Post or DHL eCommerce, which means your order can be…

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