Important updates

Important updates
September 13, 2020 Tulliz Bakar

Our hearts go out to the customers, small businesses and communities who have been affected by COVID-19. We’re lucky to be operating as close to “normally” as possible. However, here are a few things to keep in mind when ordering.

COVID update

Website orders and custom pieces are still being shipped, staff are working from home and we’re minimising trips to suppliers where possible. Online jewellery consults can be booked (subject to availability) and socially distanced, in-person meetings can be arranged in certain situations.

Jewellery and parcels are prepared with washed and sanitised hands for your safety.

Shipping timeframes

Like many businesses, we have been experiencing delays with Australian and international deliveries due to the increased pressures on postal services around the world. Delays may extend several weeks beyond standard estimated timeframes, so please allow extra time for your parcel to arrive (especially if it’s a Christmas gift).

Upgrading your parcel to “express” means that it should be prioritised over standard parcels by the postal service. This may help your order reach you quicker, however doesn’t guarantee that it will arrive in a standard “express” timeframe. Delays of a few days are common with orders shipped within Australia and up to a few weeks with orders shipped internationally.

Once your parcel is posted, we’ll keep a close eye on it for you. Although shipping is out of our hands once the parcel has left us, we are in this with you and we’ll do all we can to get your jewels to you safely!

As always, we’re very happy to receive messages from you. Feel free to get in touch at [email protected] if you have any questions.

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