Important updates

Important updates
September 13, 2020 Tulliz Bakar

2020 has thrown the world a whole bunch of surprises. Here are a few things to keep in mind when ordering, including COVID-related shipping delays. Fairina is currently on leave and any website orders will be made and posted after 9 November.

COVID update

We’re open and operating as close to “normally” as possible. Staff are working from home and we’re minimising trips to suppliers where possible. Online jewellery consults with Fairina can be booked from 9 November (subject to availability).

Jewellery and parcels are prepared with washed and sanitised hands for your safety.

Custom and website orders

The standard timeframes of 6 weeks for custom orders and 5 business days for website orders may be extended.

Website orders can still be placed, however pieces will be made and sent after 9 November.

Most website orders are made to order (although in-stock pieces are sent out as soon as possible). Due to increased demand on Sydney-based suppliers and increased shipping timeframes, turnaround times may be longer. We’ll let you know if there are any delays, wherever possible.

We’re always very happy to receive email, Instagram and Facebook messages from you. Fairina will still be responding to messages while she’s away, however responses may take a little longer than usual.

Christmas orders

For the best chance of receiving your Christmas gifts on time, please order as soon as possible. This means before 30 November for Australian deliveries, and even earlier for international deliveries.

We always do our best to send out Christmas orders as quickly as we can. However due to increased pressure on Australia Post and other delivery services around the world, we can’t guarantee that orders will be received in time for Christmas. You’ll find more information on shipping timeframes below.

Shipping timeframes

Like many businesses, we have been experiencing delays with both Australian and international deliveries. Delays may extend several weeks beyond standard estimated timeframes, so please allow extra time for your parcel to arrive (especially if it’s a Christmas gift).

Upgrading your parcel to “express” means that it should be prioritised over standard parcels by the postal service. This may help your order reach you quicker, however this doesn’t guarantee that it will arrive in a standard “express” timeframe. Delays of a few days are common with orders shipped within Australia and up to a few weeks with orders shipped internationally.

Once your parcel is posted, we’ll keep a close eye on it for you. Although shipping is out of our hands once the parcel has left us, we are in this with you and we’ll do all we can to get your jewels to you safely!

As always, feel free to get in touch at [email protected] if you have any questions.

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