COVID update

COVID update
September 13, 2020 Tulliz Bakar

2020 has thrown the world a whole bunch of surprises. Our hearts go out to the customers, small businesses and communities who have been affected by COVID-19. Here are a few things to keep in mind when ordering.

We’re fortunate to still be open and operating as close to “normally” as possible. Website orders and custom pieces are still being shipped, staff are working from home and we’re minimising trips to suppliers where possible. Online jewellery consults are still available and socially distanced, in-person meetings can be arranged in certain situations.

Custom and website orders

Custom orders generally take 6 – 8 weeks from confirmation of the design. Due to increased demand on Sydney-based suppliers and increased shipping timeframes, turnaround times may be slightly longer.

Website orders generally take 5 business days to prepare. As was the case pre-COVID, most pieces are made to order (although in-stock pieces are sent out as soon as possible). We’ll always strive to let you know if there may be any delays.

Jewellery and parcels are prepared with washed and sanitised hands for your safety.

Shipping timeframes

Like many businesses, we have been experiencing delays with both Australian and international deliveries. Delays may extend several weeks beyond standard estimated timeframes, so please allow extra time for your parcel to arrive.

Upgrading your parcel to Express means that it should be prioritised over standard parcels by the postal service. This may help your order reach you quicker, however this doesn’t guarantee that it will arrive in a standard “express” timeframe. Delays of a few days are common with orders shipped within Australia and up to a few weeks with orders shipped internationally.

Once your parcel is posted, we’ll keep a close eye on it for you. Although shipping is out of our hands once the parcel has left us, we are in this with you and we’ll do all we can to get your jewels to you safely!

As always, feel free to get in touch at [email protected] if you have any questions.

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